Exchange, Return & Refund

It is important to us that you are completely satisfied with your purchase. If you are not satisfied, we apologize for all inconvenience this shopping experience caused to you. We will try our best to resolve whatever problems you are having. Thank you!

Exchanges and Replacements

If you received a damaged or defective item, please contact us at We’ll ship out a replacement of the exact item.

Refund and Returns

You may return most new, unopened items sold and fulfilled by Gardzen within 30 days of delivery with no reason for a full refund. Please contact us at for return instruction.

If you have used the item for a while and there are some using problem that make you want to return, please click contact us and we will issue it with replacement or refund as soon as possible within 24 hours.

Any question about exchanges, refund and returns, please feel free to contact us at Thanks.